Privacy Policy

At serenquill, we take your privacy seriously and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard information when you interact with our games and services.

1. Information We Collect

We may collect personal information that you provide directly, such as your name, email address, and account details. Additionally, we may collect technical information automatically, including device type, browser settings, IP address, and usage patterns. This data allows us to understand how you interact with our platform and improve your experience.

2. How We Use Your Information

Your information is primarily used to provide and improve our services. This includes delivering game updates, responding to support inquiries, and enhancing user experience. If you have chosen to opt in, we may also send you newsletters, promotional offers, or announcements about our games. We are transparent about how we use your data and give you control over your preferences.

3. Data Security and Storage

We apply reasonable organizational and technical safeguards to protect your data against unauthorized access, loss, or misuse. While no system can be completely secure, we continuously update our procedures to minimize risks. Data may be stored on secure servers within the European Union or in other regions, in accordance with applicable data protection laws and this policy.

4. Sharing and Third-Party Services

We do not sell or trade your personal information. Data may be shared with trusted third-party partners only when required for essential services such as payment processing, hosting, or compliance with legal obligations. These partners are contractually bound to uphold strict data protection standards.

5. Your Rights and Choices

As a user located in the European Union, you have the right to access, correct, or request deletion of your personal data. You may also request restrictions on certain types of processing or object to how your information is used. To exercise these rights, please contact us directly using the information below.

Contact Information

  • serenquill Privacy Office
  • Address: 128 Rue de Rivoli, 75001 Paris, France
  • Email: support@serenquill.com
  • Telephone: +33 1 86 65 47 21